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- CEM Africa 2025: The Continent’s Customer Experience (CX) Powerhouse Raises the Bar
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CEM Africa 2025: The Continent’s Customer Experience (CX) Powerhouse Raises the Bar
This year’s summit saw participation from 206 companies, highlighting the growing appetite for CX transformation across banking, telecoms, retail, healthcare, energy, and government
In an era defined by customer-centric innovation and intelligent transformation, CEM Africa 2025 emerged as a landmark summit for CX excellence across the continent. Held at the Century City Conference Centre in Cape Town, this year’s 13th edition of the summit welcomed over 1,100 professionals from 17 countries, reinforcing its…